As part of our security procedure, we require standard verification documents upon customers' first withdrawal request. If your funds are being returned by Wire Transfer or your withdrawal is general winnings above the amount you have deposited, we kindly ask you to provide us with the following:
- Utility bill no older than 6 months
- Copy of the front of your card (for security reasons, please ensure that the middle 8 digits on the front of your card are hidden)
- Proof of ID (Passport/Driving Licence etc.)
- If you are withdrawing to an E-Wallet account, please provide us with your account number/email address attached to the account.
We check documents as quickly as possible, usually less than 12 hours. It could take longer if extra verification is needed, so if you haven't heard from us within 48 hours, please contact customer support.