Technical Problems

At primescratchcards.com we believe in "SAFE" - Safe And Fun Experience. We recognized the need of a no-download website for our players. That's why we build primescratchcards.com with no download needs. We take great pride in providing the very finest online Flash Scratch Card Games available anywhere in the world. Our primescratchcards.com Website offers many Scratch Card games, with the very highest quality graphics and sound effects; not to mention an ease of use that is second to none. If you have any technical problem please read our Technical Issues. For more assistance please click on Contact Us.

1. Login problems:

  • Forgot your Password and/or Username.
  • Error messages "Username and Password not found".

2. Disconnection while playing.
3. System requirements for your computer.
4. About Adobe Flash software
Forgot your Password and/or Username Your primescratchcards.com Account Password and Username are the ones that you have chosen. An email had been send to you from primescratchcards.com support Team at the day you opened your primescratchcards.com account. Please check if this email is still in your mail box. Another way to get your Password is by clicking on the Forgot Password link in the Login Screen. You will be asked to enter your Username and Email (please make sure to write your Email address as the one you registered when you opened your primescratchcards.com account. An Email will be send to you with your primescratchcards.com Password.

In a case that you forgot your Username too, Please send an Email to support@primescratchcards.com from the e-mail address registered in the primescratchcards.com website, with the following details verification: Your first and last name, Billing address in full, street, city, state, zip code, country and your payment method including the last 4 digits on it.
All details should be as given when you opened your primescratchcards.com account.

Error message "Username and Password not found" The problem is likely that you are attempting to login to primescratchcards.com with wrong Username and/or Password. Please read the "Forgot your Password and/or Username" Section.

Disconnection while playing Unfortunately, communication problems over the Internet may cause sudden disconnections. We have designed our Interactive System to cope with such incidents in a manner that protects our Members from unjustifiable loss.

primescratchcards.com's Disconnection Policy states that: Any card purchased by a Player, but was not used by that Player for any reason whatsoever, including technical failure, will be played automatically by the Interactive System on behalf of that Player. The outcome of that Play will be updated automatically into the Player's balance. When logging in the next time, by clicking on the "Game History" button, the player can see the outcome of the relevant Card.

System requirements for your computer Presently, primescratchcards.com's Website performs with Microsoft Windows Operating Systems Version 95 and above; Flash version 9 or above. primescratchcards.com does not support Windows 3.XX or Web TV. For optimal results, set your monitor to 600 X 800 pixels and high color (16 bit) or more.
Cookies need to be enabled You will need to enable cookies to view this webpage. We do not use cookies to store your personal information. However, we do use session-cookies to keep track of your login state (as a security precaution and to protect your privacy, if you have not performed a session activity within a couple of minutes you will be logged out).
If you are unsure how to enable cookies please click here

About Adobe Flash software primescratchcards.com Team wants you to have the best online Scratchcard games experienced. With Adobe Flash software we can give you the best. The Adobe Flash Player is installed on 97% of Internet-enabled desktops worldwide.
Click Here to install Adobe Flash

For more information about Flash go to: Adobe Flash Player Download Center.

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